URL: lesmaisonsdelea.com
Company, organization: LES MAISONS DE LEA
Registered Offices:
THELEME
4 avenue Gallieni
76130 Mont-Saint-Aignan
+33 2 31 14 49 49
info.lesmaisonsdelea@radissonindividuals.com
Share capital : 1 000 000 euros
RCS (Companies register): 44469278400010
EU VAT number: FR1944692784
Purpose of site: Promotion of the establishment
Director of publication, legal representative: Mme Florence VOVARD
Editorial Manager: Mme Florence VOVARD
Publisher’s company name : Cendyn France SAS
Status of the company : SAS
RCS : Paris 509 986 188
SIREN : 50998618800019
VAT number : FR 80 509 986 188
Shared capital : 8000 euros
Registered Offices: 77 rue du Faubourg Saint Antoine 75011 Paris France
Email : contact@wihphotels.com
Telephone : +33 1 53 46 10 60
Legal representative: Michael Bennett
Director of publication: Michael Bennett
● GENERAL TERMS AND CONDITIONS OF SALE
- Article 1 – Definitions :
a) The term "THE HOTEL" refers to either :
The Thélème Hotels acting on behalf of and for the account of the companies operating the hotels listed in the CONTRACT, by virtue of its status as General Management of each legal entity; The company operating THE HOTEL in which the SERVICES are provided. The precise contact details of THE HOTEL will be specified in the Special Conditions annexed to these General Terms and Conditions of Sale.
b) The term "THE CLIENT" designates the contracting party of the SERVICE PROVIDER, whether said CLIENT acts directly in its own name or as an agent.
c) The term "GUESTS" designates the employees, invitees of the CLIENT, and employees of the CLIENT's subsidiaries.
d) The term "PARTIES" designates the parties to the contract, i.e., the SERVICE PROVIDER and the CLIENT.
e) The term "SERVICES" designates any rental of a room or hall, with or without the provision of a meal.
f) The term "CONTRACT" designates the General Terms and Conditions of Sale, the Special Conditions, and any appendices.
Article 2 – Purpose:
THE HOTEL agrees to rent to the CLIENT, for a specific and limited period, halls and/or hotel rooms, with or without the provision of meals.
- Article 3 – Conclusion of the Contract – Effective Date and Duration:
The CONTRACT becomes definitive upon receipt, duly dated, stamped, signed, and marked with the words "Approved for acceptance," accompanied by the amount of the deposit, as determined in the Special Conditions.
When the order is placed via THE HOTEL's website, the CONTRACT becomes definitive after validation of the file by THE HOTEL and payment of the deposit.
The SERVICES begin on the effective date defined in the Special Conditions.
The duration of this CONTRACT will also be specified in the Special Conditions.
- Article 4 – Confidentiality:
The conditions governing this CONTRACT shall remain confidential between the CLIENT and THE HOTEL.
Article 5 – Reservation and Invoicing:
a) In the case of room reservations: rooms are made available to the CLIENT from 1:00 PM and must be vacated no later than 12:00 PM on the day of departure.
Any overrun of this period may result in the invoicing of an additional night at the public rate displayed in THE HOTEL.
b) The list of GUESTS must be sent directly to THE HOTEL management no later than 10 days before the arrival of the GUESTS.
c) In the invoice, the CLIENT's company name must be explicit and specified in its entirety for names composed of initials.
d) The price invoiced to the CLIENT corresponds to the price agreed upon on the date of the conclusion of the CONTRACT, plus the cost of any additional services consumed on-site.
The rates are expressed in the currency stipulated in the contract.
The rates may be modified, without prior notice, in the event of legislative and/or regulatory changes likely to lead to price variations, such as modification of the applicable VAT, introduction of new taxes, etc.
- Article 6 – Payment:
a) The CLIENT shall pay, as a deposit, the amount stipulated in the Special Conditions, on the date of the conclusion of the CONTRACT, and the balance of the sums due in accordance with the schedule defined in the Special Conditions.
b) Payment for extras (laundry, mini-bar, telephone, etc.) and other additional services requested individually by one or more GUESTS, shall be made by the GUESTS concerned at THE HOTEL reception before their departure.
c) The CLIENT guarantees to THE HOTEL the payment of the SERVICES by the GUESTS and undertakes to pay the corresponding invoices in the event that these have not been settled.
d) If the invoice is unpaid thirty (30) days after its issue, a fixed penalty for file management of fifteen percent (15%) will be applied. Any late payment shall automatically and without prior notice result in the payment of late payment penalties due the day after the payment date at the legal interest rate plus three (3) points.
In accordance with Article D441-5 of the French Commercial Code, any payment made after the due date appearing on the invoice shall automatically result in the application of a fixed penalty of €40 for recovery costs, possibly increased to actual costs if they exceed this amount.
e) Deposits paid are non-refundable. Failure to comply with the payment schedule may result in unilateral termination of the CONTRACT by the SERVICE PROVIDER. In case of late arrival, no refund will be made by THE HOTEL.
- Article 7 – Modification, Termination, and Cancellation:
The request for cancellation of all or part of the initial reservation must be sent in writing and accepted by THE HOTEL management. It is subject to the following conditions:
a) The CLIENT commits to a number of GUESTS at the time of signing the CONTRACT. This number may be modified, in writing and without charge, downwards within a maximum margin of ten percent (10 %) and within a minimum period of two (2) working days before the arrival date of the GUESTS. It is specified that, within the framework of a package, the non-consumed catering cannot give rise to a reduction in the price to be paid.
b) As reservations are grouped, any modification thereof may result in a change in tariff conditions. Any modification of the number of rooms and/or people must be confirmed in writing by THE HOTEL management. The cancellation conditions are as follows (non-cumulative):
• Up to 90 days before the arrival date, 50 % of the amount of the services reserved will be due and invoiced by THE HOTEL management.
• From 89 to 30 days before the arrival date, 70 % of the amount of the services reserved will be due and invoiced by THE HOTEL management.
• From 29 to 15 days before the arrival date, 85 % of the amount of the services reserved will be due and invoiced by THE HOTEL management.
• From 14 to 3 days before the arrival date, 95 % of the amount of the services reserved will be due and invoiced by the direction of L’HÔTEL.
• Less than 72 hours before the arrival date, any canceled reservation will be due and invoiced at 100 % of its value.
c) In the event of cancellation of groups representing at least 10 rooms, less than 72 hours before the scheduled arrival date, THE HOTEL will invoice, in addition to the value of the services reserved, a fixed cancellation indemnity representing 25 % of the price of the services reserved, corresponding to the possible loss of turnover in the various points of sale of THE HOTEL due to the non-occupancy of the rooms, the lack of visibility on the websites, and possible refused files.
d) THE HOTEL management reserves the right to unilaterally terminate without notice, nor indemnity, any contract whose object or cause would be incompatible with the destination of the rented premises.
e) THE HOTEL management reserves the right to unilaterally terminate the contract without notice or compensation, two (2) days after formal notice by registered letter has remained without effect, in the absence of payment by the CLIENT, of all or part of the deposits.
f) In the event of cancellation or transfer of rooms, THE HOTEL reserves the right to immediately re-offer the transferred or canceled rooms for rental.
g) THE HOTEL management is exempt from all liability in the total or partial non-performance of the CONTRACT resulting from a fortuitous event, the act of a third party, or a case of force majeure as defined by the courts. By express agreement, the following are also considered as cases of force majeure: disturbances, strikes, natural disasters, war, riots, fire, any other natural disaster, even if the conditions of unpredictability, irresistibility and externality were not met.
having served as a basis of calculation for the evaluation of the amount indicated on the initial contract.
- Article 8 – Liability and Insurance – Damage, Breakage, and Theft:
a) The CLIENT undertakes to invite only persons whose behavior is not likely, in any way, to cause prejudice to THE HOTEL, THE HOTEL management reserving the right to intervene if necessary. The CLIENT undertakes to ensure that the GUESTS and their guests comply with all the instructions and regulations of THE HOTEL as well as the texts relating to the ban on smoking. The CLIENT shall ensure that the GUESTS and/or the equipment provided by the CLIENT do not disrupt the operation of THE HOTEL.
b) The particular security relating to events, exhibitions, requiring qualified personnel, the list of these people must be provided by the CLIENT. THE HOTEL Management must give its prior agreement to the holding of the event or exhibition. The CLIENT must take out an insurance policy, with a notoriously solvent company, covering the risks associated with the holding of the event or the exhibition, in order to guarantee THE HOTEL, its employees, its clientele as well as any third party against any possible damage.
c) The CLIENT shall be solely responsible for any damage, including theft, sustained by materials, effects, documents, equipment, not belonging to THE HOTEL management and brought to the premises by him or the GUESTS for the execution of the CONTRACT.
d) The CLIENT is responsible for all damages caused by his intermediary (in particular by the GUESTS or their guests) and undertakes, in the event of damage to the premises made available, to bear the costs of restoring these premises and shall, where applicable, assume the prejudices in proportion to the costs and loss of turnover linked to the immobilization.
e) In the online reservation and sales process, THE HOTEL cannot be held responsible for any damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, service interruption, or other unintentional problems. The same applies in the event of damage resulting from the use of the Internet WIFI or wired network made available to customers by THE HOTEL.
- Article 9 – Miscellaneous:
a) The CLIENT is obliged to ensure the tax and administrative formalities in accordance with the legislation in force. If the GUESTS participating in the event contribute to the expenses, a declaration must be made by the CLIENT to the Indirect Contributions, the staff of THE HOTEL not having to participate in this perception.
b) Events such as itinerant sales, commercial events, exhibitions, presentations organized by the CLIENT may only take place within THE HOTEL premises after having obtained prior approval or authorization from the competent official authorities. The CLIENT undertakes to provide THE HOTEL with the mandatory written municipal authorization (room less than 300 m²) or prefectural authorization (room more than 300 m²). This authorization must be provided fifteen (15) days at least before the start of the event, when the rental of the premises is for the purpose of retail sale or the taking of orders for goods preceded by advertising (Decree 88-598 of 07/05/1998). In no case may the rental of rooms exceed the duration indicated on the municipal authorization, sales may not exceed two (2) months per calendar year in the same establishment. The CLIENT undertakes to restore the occupied premises to their original condition and at their own expense.
c) Recruitment: the Labor Code (articles 312-1 and 312-2) prohibits THE HOTEL from managing or operating directly or indirectly a placement agency. In application of the law, the CLIENT must provide THE HOTEL management with proof that it has duly declared its placement activity to the labor inspectorate. Furthermore, it must include its company name and legal contact details on its job advertisements. When the interview or selection of candidates is domiciled in THE HOTEL, the CLIENT undertakes to declare in writing, at the same time as he accepts the quote and pays the deposit, that he satisfies these two conditions. Consequently, THE HOTEL staff cannot participate in recruitment operations, for example by distributing questionnaires to candidates who present themselves at THE HOTEL reception.
d) Events with a musical character with Orchestra, Disc-Jockey, or Shows are subject to a prior declaration to the SACEM. The CLIENT is personally responsible for the payment of all mandatory fees.
e) It is specified that THE HOTEL management does not provide any service related to the transport of Passengers.
f) The CLIENT must inform THE HOTEL management in advance, in writing, of the possible presence of a photographer and is personally responsible for obtaining all the authorizations that may be necessary.
g) In the event of force majeure, THE HOTEL management reserves the right to accommodate the GUESTS entirely or partially in a hotel of equivalent category for SERVICES of the same nature, the costs inherent in the transfer remaining the responsibility of THE HOTEL management. In this case, the CLIENT or the GUESTS may not demand the payment of any compensation from THE HOTEL management.
- Article 10 – Organization:
a) The CLIENT may not bring in from outside any beverage whatsoever, nor any food, nor any consumable product, without having obtained an exceptional exemption from THE HOTEL Management. The latter reserves the right to impose a corkage fee and/or a service charge.
b) Any decoration project, technical installation, various arrangements of the lounges will be submitted to THE HOTEL management for examination and must comply with the specifications of THE HOTEL as well as the latest safety regulations in force. Furthermore, this project must be submitted to the prior approval of the security commission, fifteen (15) days before the start of the event, otherwise authorization may be refused.
c) The CLIENT shall submit to the prior written approval of THE HOTEL the choice he proposes to make of an orchestra or entertainment.
d) Unless previously authorized by THE HOTEL Management, it is forbidden for the CLIENT to make any reference whatsoever and/or to use in any way whatsoever the signs and/or logos relating to THE HOTEL. Similarly, it is forbidden to use the photos taken in the premises of THE HOTEL during the execution of the CONTRACT.
e) Upon expiration of the CONTRACT, the CLIENT shall remove at his expense the various materials, effects, documents and equipment of any kind, brought at his request in the premises of THE HOTEL for the execution of the CONTRACT.
f) The CLIENT undertakes to return all the equipment rented to THE HOTEL management. In case of damage or non-return, reimbursement will be required by THE HOTEL management.
- Article 11 – Claim:
a) The damages, whether suffered by THE HOTEL, its customers or its agents during the execution of the CONTRACT, will be notified by registered letter with acknowledgment of receipt to the CLIENT within eight (8) working days following the expiration of the Contract. Repair will then be required within eight (8) days upon receipt of the registered letter from THE HOTEL management.
b) Any dispute and claim by the CLIENT can only be taken into account if it is formulated in writing, by registered letter with acknowledgment of receipt, and addressed to THE HOTEL management within a maximum period of eight (8) working days (Saturday and Sunday excluded) from the departure date of the GUESTS.
c) "After having contacted our customer service and in the absence of a satisfactory response within a period of 15 days to 1 month, the customer can contact the Mediator of Tourism and Travel, whose contact details are as follows: Postal address: Médiation Tourisme et Voyage BP 80 303 75 823 Paris Cedex 17 Website: www.mtv.travel"
- Article 12 – Attribution of Jurisdiction:
In the event of a dispute, arising both in the interpretation and in the execution of this CONTRACT, and in the absence of an amicable agreement, the PARTIES decide that the dispute is governed by French law and assign exclusive jurisdiction to the Commercial Court of Rouen (76000), the location of the registered office of THE HOTEL.
- Article 13 – Protection of Personal Data:
Consult the website https://www.groupe-agon.com/page/nos-filiales/theleme/rgpd/
● A collection of personal data online :
French Data Protection Act: the site is the subject of a declaration to the Commission Nationale Informatique and Liberté (French Data Protection Authority). You have the right to access, modify, rectify and delete information that concerns you (art. 34 of the Loi Informatique et Libertés (French Data Protection Act)). To exercise this right, please contact : rgpd@groupe-theleme.com
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